​FAQ

01

How does money-back guarantee work?

If you are not happy with any of the submissions or do not feel there is potential to work with any of the designs at the end of the project, you are able to request a refund. If a deposit was never required, then you don't owe me a dime.

02

How many designs will I get to choose from?

I usually start with 3 for Branding projects and 5 for logos. A small fee may apply if you've completely changed your mind and decide to head in another direction in which it's "back to the drawing board" as they say. But even there I can be flexible. Revisions are unlimited.

03

How long does it take?

You can choose a 3, 5 or 10 day deadline. You can expect to receive the first designs within 2 days after sending me your design brief for logos. (For 3 day deadlines which include a rush fee, you should expect designs the following day.) Branding projects and webdesigns will vary depending on the scope but I like to stay within 3 days. If requested, you will continue to receive revisions right up to the deadline date.

04

What happens if I don't like any of the designs I receive?

If you haven't found what you're looking for, let me know and we can consult as to what's missing or dive into the nitty gritty until it's exactly what you want. If you're still not satisfied with the designs you receive, I will give you your money back if a deposit was made.

05

Why should I hire you instead of buying a template online?

By hiring me I promise to create for you a custom design and unique identity. Unlike buying a template, you will receive unique artwork based on your specific needs and preferences.

06

Do you provide printing services?

 

Not at this moment, however I can either recommend the best to you or get them done for you! After years in the field, I can show up at your door with your boxes of ordered business cards, your banner, your embroidered clothing or other requested promotional items. After creating sign renderings, I am fully available to see the rest of the project through from fabrication to installation. Just let me know! I'm here for whatever your company's identity needs.

07

What types of files will I receive?

 

You will receive a range of industry standard file formats to cover all production needs which you will be able to download. Depending on your design type - these will include PDF and JPG or PNG as well as any Illustrator (EPS/AI) or Photoshop (PSD) files.

08

Will I legally own the designs created?

 

Yes. Upon completing our design process you are provided with the ownership rights to the winning design of your choice. These exclusive ownership rights are transferred me to you. Non-winning designs I will keep for perhaps future use or will be modified for other clients.

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